Last week we discussed “What is Communication?” This week we are going to move things forward slightly and ask………
How Do We Do Communication? What would be the answer if we asked the same 100 people that we asked last week this question? How many people would initially see this question as important? How many would answer its about what we say? How many how we say it? How many what we do? Without completing the survey we will never truly know the answer to the questions. The questions that I now want to ask you is, “Is the question important? Is it WHAT we say? Is it HOW we say it? Is it WHAT WE DO?”
I believe the answer to be a combination of all of the above and everything either side and in between! During any sort of internal conflict it is often claimed that Communication is poor, or it has dropped off, or we are not Communicating! I do not believe this is the case, the outcome from the Communication may not be as positive as we would like, but, in my opinion the Communication has certainly not dropped off and we are certainly still Communicating.
When we are in the company of someone else we Communicate by whatever means. If you are aware of someone else, then how can their very presence not be affecting what is happening? There may well be varying effects of the level of the Communication, but, “we cannot not communicate!”
Professor Albert Mehrabian made considerable contribution to the understanding of communications since the 1960’s. He completed research into the meaning of our communication when applied to our feelings and attitudes. Simplified, he claimed that the meaning of our communication, when referring to how genuine it appears between the spoken and unspoken word, was as shown in the graphic.
Therefore, if the meaning of our Communication when we are emotional is down to 7% of our spoken words, compared to 38% how they are spoken and 55% what we do in our physiology or body language, then, when we stop talking, how can the Communication stop? The answer is, it doesn’t, it changes and we give more away with HOW we say it and WHAT we do or what we don’t say and don’t do, than we do with the words we speak alone!
In conclusion, we Communicate at all times, it is most important how we feel when we Communicate. If you do not believe what you are saying then don’t say it. If you do, those around you will hear and see something different from the words you are speaking. How useful will this be for your relationships?
Next week we will look at How we can Communicate better and subsequently improve relationships, increase team performance and promote a more conducive environment for development.